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How 999wan Handles Your Personal Information

This privacy policy tells you exactly what data 999wan collects when you create an account, make deposits via JazzCash, Easypaisa or Raast, and use the lobby — and how we protect it.

Account data kept secureJazzCash, Easypaisa, Raast payment data protectedNo data sold to third partiesYou can request your data at any timePakistan-applicable where local law permits
999wan How 999wan Handles Your Personal Information
HOW WE PROTECT YOU

Data Handling, Cookies, Security and Retention

Your account data sits behind encryption in transit and at rest. When you log in, we use an OTP step to confirm it is really you — not just a saved password. Payment data tied to your JazzCash, Easypaisa or Raast transactions is never stored in a form that lets us initiate transfers on your behalf; we keep only the reference needed for dispute resolution.

Encryption in Transit

All data moving between your device and our servers is encrypted using SSL. This covers your login OTP, account updates and any payment reference you submit through the lobby.

Cookie Control

We use session cookies to hold your lobby state and analytics cookies to improve page performance. You can block non-essential cookies in your browser settings without losing account access.

Retention and Deletion

We keep account records for as long as legally required in the applicable jurisdiction. Once that period ends, data is deleted or anonymised — we do not hold inactive account records indefinitely.

Third-Party Sharing Limits

We share data only with payment processors — JazzCash, Easypaisa, Raast — and only the transaction fields they need. No profiling data leaves our system for advertising purposes.

PRIVACY CONTACT PATHS

How to Reach Us About Your Privacy

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. You can reach us through live chat, email or the in-account help form. We aim to respond to privacy-related requests within the timeframe required by applicable rules in your region.

Live Chat Open the chat widget inside your account dashboard and select the privacy or data request option. Our team picks up active chats during support hours.
Email Support Send your data request or privacy concern to our support email address listed in the account help section. Include your registered contact detail so we can verify the request.
In-Account Help Form Log in, go to the Help section, choose Data and Privacy from the topic list, and submit your request. We log every submission so nothing gets missed.

Common Questions About Your Privacy Rights

These are the questions we hear most often about data, account privacy and how your information is used on 999wan. If your question is not listed here, the support channels above are the quickest route to a direct answer.

We collect your name, contact details and the information you provide during account verification. Payment method references — such as your JazzCash or Easypaisa wallet number — are recorded only when you make a transaction.

We share only what payment processors like JazzCash, Easypaisa and Raast need to complete your transaction. We do not sell your data or pass it to advertising networks.

Log in to your account, go to the Help section and select Data and Privacy. Submit a data access request there, or contact support via live chat or email with your registered account detail.

Yes. Submit a deletion request through the in-account help form or via email. We will action it after confirming your identity and meeting any legally required retention period first.

Transaction references are encrypted and stored only for dispute resolution. We never store your wallet credentials in a way that lets us initiate payments; your PIN stays with you and your payment app.

This policy applies to all account holders where access is permitted under local law. Availability of our platform depends on your region and local regulations — check that access is lawful in your location before registering.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.